In accordance with the provisions in force as a customer, you may at any time within 14 calendar days from the day following the day on which you acquired or a third party other than the carrier and indicated by you acquired physical possession of the goods, withdraw from the Sales Contract (excluding of the cases mentioned below).
You may exercise your right of withdrawal by any of the means provided by law, in any case you will be deemed to have lawfully exercised said right if you send the return form we provide you through the website here or if we receive any other clear statement from you by other way (by post, email, etc.) regarding your decision to withdraw from the Sales Agreement.
Immediately after exercising the right of withdrawal in accordance with the above, the consumer has the obligation to immediately return the products without undue delay and in any case within 14 calendar days from the date we became aware of your statement on the exercise of the right of withdrawal and to inform the company accordingly through the contact form provided through the website or in any other convenient way.
In the event of lawful withdrawal, you will be refunded the total amount paid for the products in question. Shipping costs are non-refundable. The direct costs incurred due to the return of said products will be borne by you. The company immediately after receiving the products and after approving that their condition is appropriate, in accordance with what is set out in this article, will arrange without delay for the return of the total amount you paid to us for the said products with the same means of payment used by the customer. Please note that we are entitled to delay the refund until we have received the goods back or until you have provided evidence that you have sent back the goods, whichever occurs first.
You are only responsible for any reduction in the value of the products resulting from handling that was not necessary to determine the nature, characteristics and function of the products.
Contact us at [email protected] for questions related to refunds and returns.
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